Privacy Policy of The Pressing Perfectionist
At The Pressing Perfectionist, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you engage with our services, including professional dry cleaning, laundry services, clothing alterations and repairs, wedding dress cleaning and preservation, suede and leather cleaning, curtain and furnishing cleaning, and specialist garment care.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: We may collect your name, postal address, email address, and phone number when you drop off or pick up garments, make inquiries, or register for our services.
- Transaction Data: Details about the services you purchase from us, including pricing, payment dates, and service history. While we process payments through secure third-party payment processors, we do not store your full payment card details.
- Correspondence: Records of communications when you contact us with inquiries, feedback, or service requests.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process your orders, provide the dry cleaning, laundry, alteration, and other specialist services, and manage your account.
- Communication: To communicate with you regarding your orders, service status, collection reminders, and to respond to your inquiries.
- Service Improvement: To understand how our services are used and to improve the quality and range of our offerings.
- Compliance and Legal Obligations: To comply with legal obligations, protect our rights, and resolve disputes.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We regularly review our security procedures to consider new technologies and methods.
5. Your Rights
Under data protection laws, you have certain rights concerning your personal information, including:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal information.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
- Right to Object to Processing: You have the right to object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us using the contact details provided below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
The Pressing Perfectionist
147 Maple Road
Ground Floor
London, Greater London
SW20 0SP
United Kingdom